As a service to our customers, Studio Como (SC) will arrange the delivery of orders via our delivery team or one of our preferred carriers. All charges are PROFORMA and will be included on the final balance due notice. We offer White Glove In-home delivery, delivery to a receiving warehouse of your choice, or dropship delivery (to buyer’s residence or receiving warehouse) for items such as lighting and some quickship items.
White Glove In-Home Delivery
White Glove In-Home delivery service is defined as delivery, unpacking, installing, placing items where you desire, and removal of all debris. This is performed by our contracted team of delivery professionals who are familiar with the level of product and installation requirements. We do not offer White Glove In-home delivery outside of the state of Colorado. Please call the showroom to arrange White Glove In-home delivery services.
Customer’s Own Freight Carrier
If the customer chooses to manage their own freight and delivery, SC must be notified of the specific details of the movement. The fee to move the product from a manufacturer to a terminal for “customer’s own” pick-up will be added to the balance due. All product is moved through a Bill of Lading (BOL). The location of the pick-up by the client or the client’s agent may trigger sales tax responsibility at that location.
Ownership of the product transfers to the customer (owner) upon the freight carrier taking possession of the order for transport. Therefore, responsibility for damage occurring in-transit is the owner’s, and all claims for freight damage must be made within 72 hours of receipt.
If the customer selects their own freight carrier, freight claims must be filed directly with the selected carrier. Studio Como is not responsible for a customer’s own or third-party freight damage and claim.
Receipt of Product
SC highly recommends using a qualified receiving warehouse to receive, inspect, consolidate deliveries, and facilitate in-home installation. SC will recommend a receiver for the client if needed. All crated goods must go through a professional receiver such as a receiving warehouse. A receiving warehouse acts as an agent for the client and is responsible to note any damage and assist the owner with filing a freight claim when any damage is found. A qualified receiving person should be present to accept products when delivered directly to a home.
A signature on the BOL upon receipt of the products confirms that the products are received in good condition unless an exception is made on the BOL. If the merchandise is refused upon delivery for quality or damage issues, the receiver should contact the showroom immediately (303.296.1495).
If the driver must “drop and dash”, the receiver should note on the BOL that any concealed damage of boxed or crated products will be the responsibility of the carrier as determined upon inspection of the product. Full inspection must occur within 48 hours of delivery and all freight claims filed within 72 hours.
Inspection of Product
Inspect the cartons or crates carefully. Check to see if the ShockWatch™ and or Tip-N-Tell indicators are activated, if applicable. If there is any visible damage to the packaging or the indicator is activated, note it on the BOL. Take photos of any damage to the packaging, this is necessary to resolve damage claims quickly.
Unpack the cartons or crates. Inspect all merchandise carefully. Cartons and crates should always be unpacked in your presence. NEVER discard original packaging until satisfied with the delivery.
If you are unable to inspect the merchandise at the time of receiving the shipment, note on the BOL that any concealed damage of boxed or crated products will be the responsibility of the carrier as determined upon inspection of the products. SC must be notified within 48 hours of any concealed damage that is found. Keep a copy of the BOL. Save the packaging material and take pictures of the damage.
All claims should be reported to a representative at Studio Como.
Product Quality and In-Transit Damage
Products are inspected by the manufacturer prior to release to ensure that the order is in good condition, complete, and ready for shipment. Studio Como’s freight forwarder is responsible for a complete inspection of the products at the point of origin. Any damage will be communicated to the manufacturer and Studio Como and will be addressed before final shipment. Studio Como inspects orders received to its warehouse for shipping damage and will work with the shipper and manufacturer if any damage is discovered prior to delivery to the buyer.
If the buyer contracts a third party carrier, the carrier is responsible for a complete inspection of the products at the point of origin. Any damage will be noted on the BOL. The signed BOL is confirmation by the carrier that they have accepted responsibility for delivering the products in the condition in which they were received. Inspection of the boxed or crated products is limited to the exterior of the packages. Exceptions must be noted and the packages opened at once if the condition of the cartons or crates appears compromised.
Please contact Studio Como about the return of any damaged products.
Studio Como is able to store your order free of charge for no greater than 30 days. After 30 days, your order is subject to a $25 per day charge for extended storage. This must be paid prior to delivery.
All quoted completion and delivery dates are estimates only. Studio Como and their partner shippers and manufacturers shall not be liable for delays in completion or shipment or default in delivery for any reason of force majeure or for any cause beyond reasonable control including, but not limited to, (a) government action, war, riots, civil commotion, embargoes or martial laws, (b) Manufacturer’s inability to obtain necessary materials from its usual sources of supply, (c) shortage of labor, raw material, production or transportation facilities or other delays in transit, (d) labor difficulty involving employees of Manufacturer or others, (e) fire, flood or other casualty, or (f) other contingencies of manufacture or shipment. In the event of any delay in Manufacturer’s performance due in whole or in part to any cause beyond Manufacturer’s reasonable control, Manufacturer shall have such additional time for performance as may be reasonably necessary under the circumstances. Acceptance by Buyer of any goods shall constitute a waiver by Buyer of any claim for damages on account of any delay in delivery of such goods.
Risk of Loss
All items purchased from Studio Como are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. If your order is placed with a purchase order, the shipping term of FOB Denver shipping dock will supersede any shipping terms in your purchase order.